How We Work
Policy & FAQ
Deposits & Fees
Due to Covid, and a major amount of no show appts. Services will be charged at the time you book. This allows us not to double book and keep distance with each client. And guarantee that you are serious about keeping this appt. We apologize in advance if this may be an inconvenience to some.
Your are able to cancel and receive your money back within the grace period you agree to when booking. We are not here to take anyone's money , just to guarantee we have clients. And our cancelation policy requires you to cancel with in 24 hrs of service to not be charged a fee.
On all hair extensions services that require more than 1hr service. A consultation may be required. And a fee of $50 deposit to hold and appointment. This fee will be deducted from your service. If you no show or non-cancellation within 24hr period. Fee goes to stylist as a booking fee. (no refunds)
Cancellation / Reschedule
We ask that you call at least 24 hours in advance to cancel or reschedule your appointment. 10hrs or less subject to fees. Which you agree upon prior to booking your appointment. There are NO hidden fees or charges unless you agree. You wil be prompted beforehand.
Children are serviced at Time Hair Gallery. For the respect of your children and other visiting guests, please keep children with an adult at all times. Salons are an environment with sharp utensils and creates an unsafe place for kids to move around. Under no circumstance should children be left alone.
Please respect others by not using your cell phone or musical device on speaker. Headphones are advised.
Wi-Fi is provided for all customers while being serviced in the salon. It is only meant during the time duration of your service. Once done allow others to partake. Overload can slow systems down.
We grant you a 15-20min grace period of arrival. Unless you have phone called your stylist and made arrangements. Please no emails for cancellations, please call. Failure to do so will result in a rescheduled appointment or same day cancellation.
And our agreement to you is that we value your time and will work hard to get you out in a timely fashion. If you feel some concern don’t hesitate to speak to management or your stylist.
Visa, MasterCard, Discover, American Express, Cash; No personal checks
Street metered parking on Randolph central area of salon and few blocks west on Randolph free street parking. For longer then normal services, such as hair color and extensions. There is a paid parking lot at Wahshington and Peoria. Small walk.